Telehealth Program Coordinator Role Overview
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- Category: Healthcare Administration > Clinical Administration and Department Management
Summary
The Telehealth Program Coordinator is responsible for planning, implementing, coordinating, and evaluating telehealth services within a healthcare organization. This role ensures the smooth execution of telehealth programs, collaborates with clinical and administrative staff, manages telehealth technology platforms, ensures compliance with regulations, and provides training and support to providers and patients.
Responsibilities
- Coordinate and oversee the day-to-day operations of telehealth programs.
- Collaborate with clinicians, IT staff, and administrators to implement telehealth solutions and workflows.
- Serve as the primary point of contact for telehealth services, troubleshooting technical and operational issues.
- Track program metrics, generate performance reports, and recommend improvement strategies.
- Maintain compliance with healthcare regulations (HIPAA, state/federal telehealth laws).
- Develop and deliver training for clinical staff and patients on telehealth platforms.
- Manage and monitor telehealth technology, including vendor liaison and system updates.
- Support grant writing and reporting for telehealth program funding.
- Promote telehealth services to providers, patients, and the broader community.
- Maintain documentation, policies, and procedures related to telehealth.
Qualifications and Requirements
- Bachelor’s degree in healthcare administration, public health, nursing, information technology, or related field (Master’s preferred).
- 2+ years of experience in healthcare program coordination or telehealth management.
- Strong project management and organizational skills.
- Demonstrated ability to use telehealth technology platforms (e.g., Zoom for Healthcare, Doxy.me, Epic Telehealth).
- Understanding of healthcare regulations (e.g., HIPAA, CMS Telehealth rules).
- Excellent communication and interpersonal abilities.
- Proficiency in data collection, reporting, and analysis.
- Technical aptitude: troubleshooting hardware/software issues.
- Experience with electronic health records (EHR) preferred.
- Ability to deliver training and support to diverse users.
Tech Experts
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