At the fundamental awareness level, individuals are expected to recognize and understand basic Zoom functionalities and navigation within a healthcare context. They should be aware of essential security features to ensure patient confidentiality and know how to set up a Zoom account with compliance considerations in mind.

Novices can schedule and manage telehealth appointments using Zoom, configure audio and video settings for consultations, and utilize chat and file sharing features. They should also be capable of implementing basic troubleshooting techniques for common issues encountered during telehealth sessions.

Intermediate users can customize Zoom meeting settings for specific telehealth needs, integrate Zoom with electronic health record systems, conduct group telehealth sessions, and apply advanced security measures to protect patient data. They are adept at managing participant interactions during telehealth meetings.

Advanced practitioners design and implement telehealth workflows using Zoom, train healthcare staff on effective usage, analyze and optimize Zoom usage data for program improvement, and coordinate multi-disciplinary telehealth meetings. They play a key role in enhancing telehealth operations through strategic use of Zoom.

Experts develop strategic plans for large-scale telehealth deployment using Zoom, lead cross-functional teams in integrating Zoom into healthcare operations, evaluate and select advanced Zoom features for specialized services, and advise on policy development for telehealth technology use. They are pivotal in shaping telehealth strategies and policies.