At the fundamental awareness level, users are expected to understand the basic purpose of Lucidchart and recognize its interface. They should be able to identify the basic tools and features available in the software.

Novice users should be able to perform basic operations such as creating a new document, adding shapes, connecting shapes with lines, using the text tool, and saving and exporting documents. They are still learning and may need guidance.

Intermediate users are expected to utilize more complex features like layers and swimlanes, apply themes and styles, import and export data, collaborate on a document, and use the revision history. They can work independently but may still need help with advanced features.

Advanced users should be proficient in creating custom shapes and libraries, integrating with other platforms like Google Drive or Slack, using conditional formatting, automating diagramming with data linking, and setting up interactive presentations. They are comfortable with most features and can troubleshoot common issues.

Expert users are expected to master advanced integrations with platforms like Salesforce or AWS, implement team management and permissions, utilize Lucidchart for complex processes like project management or UX design, develop custom solutions using Lucidchart's API, and provide training and support to other users. They have a deep understanding of the software and can optimize its use.