Problem Solving

Resources / Skills

Problem Solving Skill Overview

Welcome to the Problem Solving Skill page. You can use this skill
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Description

Problem solving is a critical skill that involves identifying, analyzing, and resolving issues. It starts with recognizing there's a problem and understanding its nature. You then gather relevant information to define the problem clearly and identify possible solutions. As you advance, you'll learn to analyze problems in depth, evaluate potential solutions, and implement the best one. Expert problem solvers can predict potential issues, develop innovative solutions, and even lead problem-solving teams. This skill is not just about finding immediate fixes, but also managing risk, handling uncertainty, and creating strategies for future similar problems.

Expected Behaviors

Fundamental Awareness
At the fundamental awareness level, individuals are expected to recognize when a problem exists and understand its basic nature. They should also have an understanding of what problem-solving entails at a conceptual level.
Novice
Novices are expected to gather relevant information about the problem and define it clearly. They should be able to identify possible solutions and follow simple problem-solving methodologies. The use of basic analytical tools is also expected at this level.
Intermediate
At the intermediate level, individuals should analyze problems in depth and evaluate the pros and cons of different solutions. They should prioritize potential solutions, implement the chosen solution, and monitor the results.
Advanced
Advanced problem solvers are expected to use sophisticated techniques and adapt their approach based on the context. They should predict potential problems before they occur, develop innovative solutions, and manage risk and uncertainty in problem solving.
Expert
Experts are expected to master complex problem-solving methodologies and teach others these skills. They should lead problem-solving teams, create new strategies, and solve problems with significant ambiguity or complexity.

Micro Skills

Fundamental Awareness9 micro skills • 3 months work experience

Identifying signs of a problem

Understanding the difference between symptoms and root causes

Awareness of personal or team performance changes

Distinguishing between different types of problems

Recognizing the impact of the problem

Understanding the context in which the problem exists

Familiarity with the concept of cause and effect

Knowledge of simple problem-solving models

Awareness of the importance of data in problem solving

Novice20 micro skills • 6 months work experience

Identifying sources of information

Collecting data systematically

Verifying the reliability of information

Organizing information for analysis

Articulating the problem in simple terms

Identifying the root cause of the problem

Distinguishing between symptoms and causes

Setting boundaries for the problem

Brainstorming multiple solutions

Researching similar problems for potential solutions

Consulting with others to gather ideas

Documenting all potential solutions for evaluation

Understanding basic steps of a problem-solving process

Applying a chosen methodology consistently

Adjusting the methodology based on the nature of the problem

Completing each step thoroughly before moving to the next

Using simple decision-making tools like pros and cons lists

Applying basic statistical analysis where appropriate

Creating visual representations of the problem or data

Utilizing software tools for analysis when available

Intermediate20 micro skills • 12 months work experience

Identifying root causes

Breaking down the problem into smaller parts

Using analytical tools and techniques

Drawing connections between different pieces of information

Assessing the feasibility of each solution

Weighing the potential impact of each solution

Considering the resources required for each solution

Predicting possible outcomes of each solution

Ranking solutions based on their effectiveness

Taking into account time and resource constraints

Considering the urgency of the problem

Balancing short-term and long-term benefits

Planning the implementation process

Communicating the plan to relevant parties

Executing the plan effectively

Adjusting the plan as necessary during implementation

Tracking the progress of the solution

Collecting feedback from relevant parties

Making adjustments based on feedback

Evaluating the overall effectiveness of the solution

Advanced20 micro skills • 36 months work experience

Applying critical thinking

Utilizing complex analytical tools

Implementing creative brainstorming techniques

Using decision-making models

Identifying relevant contextual factors

Adjusting problem definition based on context

Modifying solution criteria based on context

Tailoring implementation strategy to fit the context

Analyzing trends and patterns

Conducting risk assessment

Developing contingency plans

Implementing preventive measures

Encouraging divergent thinking

Challenging existing assumptions

Exploring unconventional ideas

Prototyping and testing new concepts

Identifying potential risks

Evaluating impact and likelihood of risks

Developing risk mitigation strategies

Monitoring and adjusting plans based on uncertainties

Expert20 micro skills • 60 months work experience

Understanding and applying various problem-solving models

Integrating different methodologies for complex problems

Evaluating the effectiveness of different methodologies

Identifying learning needs of others

Designing effective teaching strategies

Providing constructive feedback

Evaluating learning outcomes

Building a diverse and effective team

Facilitating open communication within the team

Managing conflicts and disagreements

Motivating team members

Evaluating team performance

Identifying gaps in existing strategies

Innovating and experimenting with new approaches

Testing and refining new strategies

Implementing new strategies effectively

Analyzing complex and ambiguous situations

Making decisions under uncertainty

Adapting quickly to changing circumstances

Managing stress and maintaining focus under pressure

Tech Experts

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