ServiceNow Skill Overview
Welcome to the ServiceNow Skill page. You can use this skill
template as is or customize it to fit your needs and environment.
- Category: Information Technology > Cloud-based management
Description
ServiceNow is a cloud-based platform that automates and manages IT service processes. It's designed to help organizations streamline their IT services, reduce manual tasks, and enhance productivity. ServiceNow skills range from basic understanding of the platform and its applications, to advanced scripting, system configuration, and custom application development. As you gain proficiency, you can design complex workflows, integrate ServiceNow with other systems, and even lead implementation projects. Knowledge in ServiceNow's reporting and analytics tools, security model, and advanced modules like IT Operations Management (ITOM) and IT Business Management (ITBM) are also valuable.
Expected Behaviors
Micro Skills
Understanding of Service Management
Awareness of ITSM processes
Awareness of ITIL principles
Understanding of ITIL processes
Understanding of ServiceNow platform
Understanding of the basic functionality of ServiceNow
Awareness of ServiceNow ITSM
Understanding of ServiceNow ITOM
Awareness of cloud computing benefits
Understanding of cloud computing deployment models
Understanding of Infrastructure as a Service (IaaS)
Understanding of Platform as a Service (PaaS)
Understanding of Software as a Service (SaaS)
Awareness of ITOM processes
Basic knowledge of ITOM tools
Understanding of ServiceNow ITOM capabilities
Understanding of ServiceNow ITOM processes
Familiarity with dashboard layout
Understanding of dashboard widgets
Understanding of application navigator
Familiarity with favorites section
Understanding of basic search
Familiarity with advanced search
Understanding of UI policies
Familiarity with UI actions
Knowledge of incident lifecycle
Familiarity with incident assignment
Understanding of problem lifecycle
Familiarity with problem analysis
Understanding of change lifecycle
Familiarity with change approval
Knowledge of knowledge base structure
Familiarity with knowledge sharing
Understanding of table hierarchy
Familiarity with field types
Knowledge of reference fields
Familiarity with related lists
Understanding of table creation process
Familiarity with table modification
Understanding of basic data types
Familiarity with complex data types
Knowledge of role hierarchy
Familiarity with access controls
Understanding of user creation process
Familiarity with role assignment
Understanding of group creation process
Familiarity with group management
Knowledge of delegation rules
Familiarity with delegation scenarios
Understanding of form layout
Familiarity with list layout
Knowledge of system property categories
Familiarity with system property usage
Understanding of update set lifecycle
Familiarity with update set migration
Understanding of application files
Familiarity with application scopes
Understanding of JavaScript
Ability to write and debug scripts
Knowledge of ServiceNow APIs
Experience with server-side and client-side scripting
Understanding of workflow editor
Ability to create and modify workflows
Experience with workflow activities
Knowledge of workflow conditions and transitions
Ability to create and customize reports
Understanding of performance analytics
Experience with dashboards and homepages
Knowledge of data visualization techniques
Knowledge of access control lists (ACLs)
Understanding of roles and groups
Experience with user administration
Knowledge of encryption and security rules
Experience with form and list customization
Understanding of UI policies and actions
Ability to create and modify business rules
Knowledge of application scopes
Knowledge of Glide API
Ability to write script includes
Proficiency in debugging scripts
Understanding of application scopes
Experience with the ServiceNow Studio IDE
Knowledge of application data model design
Ability to create and customize forms and lists
Experience with implementing business rules and workflows in applications
Understanding of IT Operations Management (ITOM) processes
Knowledge of IT Business Management (ITBM) processes
Experience with configuring and using specific modules like Incident Management, Problem Management, Change Management, etc.
Ability to integrate these modules with other systems
Experience with reporting and analytics for these modules
Understanding of web services and APIs
Experience with ServiceNow's REST and SOAP integrations
Knowledge of OAuth and SSO integrations
Ability to troubleshoot integration issues
Experience with data mapping and transformation
Understanding of system properties and their impact
Experience with system clones and upgrades
Knowledge of performance testing and tuning
Ability to manage system logs and diagnose issues
Experience with setting up and managing access controls
Knowledge of ServiceNow's multi-instance architecture
Understanding of ServiceNow's database schema
Familiarity with ServiceNow's data model
Ability to design and implement high availability and disaster recovery strategies
Proficiency in JavaScript and AngularJS
Experience with ServiceNow's client and server APIs
Ability to develop custom applications using ServiceNow Studio
Knowledge of ServiceNow's application scopes
Experience with web services (REST, SOAP)
Understanding of OAuth and SSO technologies
Ability to use ServiceNow's IntegrationHub
Experience with third-party integration tools like MuleSoft, Dell Boomi, etc.
Ability to use ServiceNow's Performance Analytics module
Understanding of ServiceNow's caching mechanisms
Experience with load testing and performance tuning
Knowledge of ServiceNow's best practices for performance optimization
Experience with project management methodologies (Agile, Waterfall, etc.)
Ability to define and manage project scope, schedule, and budget
Experience with stakeholder management
Understanding of ServiceNow's implementation methodology
Tech Experts
StackFactor Team
We pride ourselves on utilizing a team of seasoned experts who diligently curate roles, skills, and learning paths by harnessing the power of artificial intelligence and conducting extensive research. Our cutting-edge approach ensures that we not only identify the most relevant opportunities for growth and development but also tailor them to the unique needs and aspirations of each individual. This synergy between human expertise and advanced technology allows us to deliver an exceptional, personalized experience that empowers everybody to thrive in their professional journeys.